Privacy Policy

Last updated: April 17, 2026 · Applies to all users of thetenderlovingcaregivers.com.

Tender Loving Caregivers ("TLC", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information when you use our platform.

1. Information We Collect

We collect information you provide directly to us when you register or use the platform, including:

Account information: name, email address, and password.
Profile information (Caregivers): phone number, city, bio, years of experience, certifications, gender, services offered, availability, requested hourly rate, and an optional profile photo.
Profile information (Clients): name, phone number, city, care needs, and job post details.
Communications: messages or notes submitted through the platform, such as interest expressions or admin notes.

2. How We Use Your Information

We use the information we collect to:

Create and manage your account.
Match Clients with suitable Caregivers based on care needs and availability.
Review and approve Caregiver profiles before they are made visible on the platform.
Communicate with you about your account, applications, and platform activity.
Send email notifications related to job interest, matches, and platform updates.
Improve and maintain the security of our platform.

3. How We Share Your Information

We do not sell your personal information to third parties. We may share your information in the following limited circumstances:

Between users: When a match is made, relevant profile information may be shared between the Client and Caregiver to facilitate the care arrangement.
With our team: Our internal admin team reviews profiles and applications to ensure platform quality.
Service providers: We may use third-party services (such as email delivery providers) that process data on our behalf under confidentiality agreements.
Legal requirements: We may disclose information if required by law or to protect the rights and safety of our users or the public.

4. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. If you wish to delete your account and associated data, please contact us at platform@thetenderlovingcaregivers.com. We will process deletion requests within a reasonable timeframe, subject to any legal retention obligations.

5. Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. Passwords are stored using industry-standard hashing. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Children's Privacy

Our platform is intended for users who are 18 years of age or older. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us with personal information, please contact us and we will promptly delete it.

7. Cookies & Session Data

We use cookies and similar technologies to operate the platform. Specifically:

Session cookies: Used to keep you logged in while you navigate the platform. These are essential for the platform to function and expire when you close your browser or log out.
No tracking or advertising cookies: We do not use cookies for advertising, analytics tracking, or cross-site tracking.

By using our platform, you consent to our use of session cookies as described above. You can disable cookies in your browser settings, but doing so may prevent you from logging in or using core platform features.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

The right to access the personal information we hold about you.
The right to correct inaccurate or incomplete information.
The right to request deletion of your personal information.
The right to withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us at platform@thetenderlovingcaregivers.com.

9. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. Continued use of the platform after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please reach out to us at:

Tender Loving Caregivers
Email: platform@thetenderlovingcaregivers.com